Events Made Easy › Forums › Bug fixed or feature request implemented › Form not submitting with required custom fields

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  • Thu 30 Jan 2014 at 17:55 #44146
    Anonymous
    Inactive

    Hi, I’m having trouble submitting a form with custom fields.

    When the custom fields are not required, the form submits without problems.

    When any of the custom fields are required, I keep on getting a validation error (“Please make sure all of the following required fields are filled out correctly:”) no matter how many times I submit with all fields filled out. When the page is refreshed to show the validation error, all fields are erased except for the non-custom ones (name, email, phone, comments).

    I’ve tested this out with two different sites on two different servers – same results. I’ve deactivated all other plugins – same results.

    Is there something I need to check in the backend settings?

    Here’s a sample form:

    http://www.i2websolutions.com/events/4/seminar/

    Any help would be appreciated. Thanks.

    Thu 30 Jan 2014 at 20:07 #51140
    Franky
    Keymaster

    I can’t reproduce that here. Can you post the setting “Registration form format” ?

    And the definitions of your custom fields?

    Or a temp admin account so I can take a look?

    Thu 30 Jan 2014 at 21:52 #51141
    Anonymous
    Inactive

    REGISTRATION FORM FORMAT:

    <br />
    
<br/ ></p>
    
<p><h3>REGISTRATION FORM</h3></p>
    
<p><h3>Contact Information</h3></p>
    
<p><p>Last Name<br />
    
#_NAME</p></p>
    
<p><p>First Name<br />
    
#_FIELD01</p></p>
    
<p><p>Email Address<br />
    
#_EMAIL</p></p>
    
<p><p>Phone Number<br />
    
#_PHONE</p></p>
    
<p><p>Best way to reach you?<br />
    
#REQ_FIELD02</p></p>
    
<p></p>
    
<p><p>Partner's Last Name<br />
    
#REQ_FIELD03</p></p>
    
<p><p>Partner's First Name<br />
    
#REQ_FIELD04</p></p>
    
<p><p>Partner's Email Address<br />
    
#REQ_FIELD05</p></p>
    
<p><p>Partner's Phone Number<br />
    
#REQ_FIELD06</p></p>
    
<p><p>Best way to reach partner?<br />
    
#REQ_FIELD07</p></p>
    
<p><p>Comments, questions or concerns:<br />
    
#_COMMENT</p></p>
    
<p><p style="display:none;">Spaces:<br />
    
#_SEATS</p></p>
    
<p><div style="clear:both;"></div></p>
    
<p></p>
    
<p><p>#_SUBMIT[REGISTER]</p><br />
    
</code>

    FORM FIELDS:

    1 First Name Text

    2 Best way to reach you? DropDown Email||Phone

    3 Partner's Last Name Text

    4 Partner's First Name Text

    5 Partner's Email Address Text

    6 Partner's Phone Number Text

    7 Best way to reach partner? DropDown Email||Phone

    Hopefully, that's sufficient.

    If you still need to access the admin, let me know.

    Thu 30 Jan 2014 at 23:03 #51142
    Franky
    Keymaster

    You made a small error and brought my attention to a bug:

    – you should use the ID of the field, not add a zero in front of it: #REQ_FIELD3 in stead of #REQ_FIELD03

    – I should take this into account 🙂

    So for now: change these fields to their correct ID (without leading zero) and it should be ok.

    Fri 31 Jan 2014 at 02:15 #51143
    Anonymous
    Inactive

    Ah ok, gotcha. In the documentation I saw the placeholder as #_FIELDxx so I assumed it had to be 2 digits. The form is working now.

    By the way, when there are validation errors, I still lose the data for custom fields. I’m assuming this is expected. Would be nice if the data was saved or the validation didn’t refresh the page.

    Anyway, thank you!

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