By the way, I’m using the Stripe merchant account if that matters.

Can you email me privately and I will give you a test number to make a sample payment. It is after the payment completes that it hangs up

I let the blank page sit overnight for kicks and it finally returned this: Fatal error: Uncaught exception ‘Stripe\Error\InvalidRequest’ with message ‘Invalid positive integer’ in /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateways/stripe/stripe-php-3.7.0/lib/ApiRequestor.php:103 from API request ‘req_8vuVPdoFORz8fj’ Stack trace: #0 /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateways/stripe/stripe-php-3.7.0/lib/ApiRequestor.php(217): Stripe\ApiRequestor->handleApiError(‘{\n “error”: {\n…’, 400, Array, Array) #1 /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateways/stripe/stripe-php-3.7.0/lib/ApiRequestor.php(60): Stripe\ApiRequestor->_interpretResponse(‘{\n “error”: {\n…’, 400, Array) #2 /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateways/stripe/stripe-php-3.7.0/lib/ApiResource.php(108): Stripe\ApiRequestor->request(‘post’, ‘/v1/charges’, Array, Array) #3 /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateway in /home/lstoner/forestanimalrescue.org/wp-content/plugins/events-made-easy/payment_gateways/stripe/stripe-php-3.7.0/lib/ApiRequestor.php on line 103

I checked our Strip API keys and there was a new API version, I updated it – it still hangs up. I ‘rolled’ the API keys and tried again – still no change.

My site is exceptionally slow right now, and host tech support says I have been hitting some RAM issues. Could that be the source of the problem? They didn’t see anything in the webserver logfiles.

I disabled any recent plugins and installed a cache plugin last night – still no help.

I don’t know if this is related or if it should be a new thread…It all seems to be working fine, so I went ‘live’ with our stripe account and tested it with my credit card. It has one problem with the strip integration, the email address is collected as the name and the email address field in stripe is blank. This results in a failure to issue a receipt by email for the stripe payment and messes up my integration for adding subscribers to our email list from there.

Is there a setting on my end that will correct that or is it on your end?

It must be there somewhere. We have a Donorbox integration that collects the name and email address when someone makes a successful donation, which allows stripe to automatically issue a receipt and another integration then adds them to our email list with the name included.

I have emailed Stripe with the same questions but have not heard back yet.

Now the email address is pre-populated in the payment form, which is nice, but in the stipe customer created, the email address is still showing up in the name field and not being imported to the email field in the stripe customer record.

If we can get the email address in the right place when it goes over to Stripe and then a name (even if it is not pre-populated since the payment could technically be on a different person’s credit card) – any one of the name fields would be good to capture for mailing list purposes.