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  • Thu 16 Mar 2017 at 17:15 #56038
    Anonymous
    Inactive

    I have tried two email accounts and settings, but have been unable to send emails using EME. The same error message occurs, whether sending a test email, or an event email. I have verified my password is correct for both email accounts and that the SMTP settings match those required by the server. My Windows Firewall is disabled.

    Fri 17 Mar 2017 at 00:18 #56041
    Franky
    Keymaster

    Activate SMTP debugging and try again. If it says there’s a problem when sending mails, it means the settings are not correct. And of course there’s a difference in sending mail from your windows pc than from a server (or is your webserver running on windows too?).

    Fri 17 Mar 2017 at 01:02 #56042
    Anonymous
    Inactive

    After activating the SMTP debugging it is still replying with an error. This is the message at the very top of the screen:
    2017-03-16 23:53:36 SMTP ERROR: Failed to connect to server: Connection refused (111) 2017-03-16 23:53:36 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    The webserver is Road Runner/Time Warner, so no, not Windows based. Here are the settings:
    Notification sender name
    buttonsandbolts@wi.rr.com

    Insert the display name of the notification sender.
    Notification sender address
    buttonsandbolts@wi.rr.com

    Insert the address of the notification sender. It must correspond with your Gmail account user if you use Gmail to send mails.

    Select the method to send email notification.
    SMTP host
    mail.twc.com

    The SMTP host. Usually it corresponds to ‘localhost’. If you use Gmail, set this value to ‘ssl://smtp.gmail.com:465’.
    Mail sending port
    587

    The port through which you e-mail notifications will be sent. Make sure the firewall doesn’t block this port
    Use SMTP authentication? Yes

    SMTP authentication is often needed. If you use Gmail, make sure to set this parameter to Yes
    SMTP username
    buttonsandbolts@wi.rr.com

    I followed the github.com link and found that this may be an issue related to my hosting service, GoDaddy. If this is the case I may not be able to use this feature (although it worked in the past so must be a new issue).

    Sat 18 Mar 2017 at 00:06 #56043
    Franky
    Keymaster

    Port 587? Then it is encrypted, so for hostname use either
    tls://mail.twc.com
    or
    ssl://mail.twc.com

    I’m going to create a separate option for ssl/tls to make that easier …

    Fri 14 Apr 2017 at 00:52 #56119
    Anonymous
    Inactive

    I have contacted GoDaddy because it seems like there is a block with their server settings. The system sees these as “spam” because they are generated. Have you found any type of work around for this? I have tried installing WP Email plug in and other Email utilities and am having the same issue with all of them.

    Fri 14 Apr 2017 at 12:46 #56121
    Franky
    Keymaster

    If godaddy is blocking your valid mails, you should really complain to them …
    Anyway, if your regular wordpress can still send out mails, then configure EME to use ‘wp_mail’ or ‘php mail’ and not ‘smtp’ as mail sending method (EME settings, tab ‘Mail’).

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