Hello,

i’d like to have some thoughts on the waiting list and a alternative workflow for that.

Our Situation: We have an event, that requires a waiting list because of high attention but limited seats. Problem is, that some number of people register to the event, but do not pay. So this seats are blocked for people on the waiting list. So we decided:

Before we decided to work with EME, our manual workflow was the following – who pays first got the place (not the order of registration):
1. People register to an event and were set to the waiting list
2. People pay and get moved of the waiting list.
3. If event is full, people could move up from waiting list in order of incoming payments

After kick off our event registration with EME (which makes it much easier to track with payment gateways) we noticed, that waiting list may need some improvement to that behavior. Because registered but unpayed user block seats for users on the waiting list who already have payed.

So it may be usefull to give the possibility to use the workflow i describet above, until seats are full. If payed seats get canceled, people can move off the waiting list in order of incoming payments. This also needs to know the point in time of payment – for automatic or manual move off.

Also important for our attendees on the waiting list (if seats are full) to know is, on which position they are (which is dependent on the point of payment). May there be a placeholder for emailing or sorting for [eme_bookings]? (In generell we like to sort on _FIELD{XX}, because we have participants of different groups which we like to lign out – but i can open a separate request for that^^).

So far, thanks for the great tool. 🙂

Kind regards!