Yes, there is still a subject. Which setting you suggest to check?

Would you give me a deeper understand? A which point this contact person email is sent? Which criteria except the subject field would prevent it?

Alright. Contact person email subject format in Settings -> Mail templates is filled, but Contact person email body format is empty there as it was all the time.

I use a template for that message which is chosen via the Contact Person Email Format drop down field on the Mail formats tab of the event. The editor field below is empty.

I went to Settings -> Mail and set Enable the RSVP e-mail notifications? to No, saved the changes, set back to Yes and saved again.

And while testing I noticed something else. When does the Respondent Email Format mail will be sent? I fill in the registration form for an event and send it, then I get to the page with the payment instruction. But there are no mails send so far, not to the contact person, not to the respondent, not to the bcc address. After the paying the Registration Paid Email Format mail is sent to the respondent and to the bcc address but still nothing to the contact person. Also no mails to anyone after cancelling a booking.

I’m sceptic about checking the mail server because the contact person has a totally different mail server than the address in the bcc field. And both don’t receive this mail. On the other hand both addresses receive the payment notification mails and the bcc address also the respondent’s info mail.

I will keep on testing and still try to find something in the logs.

Test email is working. Somehow. I receive always two exactly the same emails with every test. Is it supposed to be like this? Should also be an bcc mail with every test? Even though the second one is not to the bcc address. I can’t find any difference between the two mails I receive every time I send one test mail.

I think about creating a new event and see what happens then regarding the mailing.

Sure, you’re right about the visibility of the bcc. Don’t know why I wasn’t clear about that yesterday. I looked into the source code of the emails and could find the different destination addresses there.

I don’t find any filters and for the moment can’t imagine anything on the way blocking these particular ones but not others.

The plugin’s Mail sending method is php mail function.

And yes, the Notification sender address is correct. No empty spaces at the end or things like that. It is a valid address that is used as sender for the mails that work like test and payment acknowledgement.

Queue mails for later? is set to Yes and Queue all mails? is set to No. And now I remember that I activated the mails for later after you gave me the hint for the newsletter functionality. Maybe that was the moment the mail behaviour changed. So I set it back to No and tested again: Filled in a register form, send it, checked my emails and … nothing. Unfortunately.

I activated both mail queues and looked at the CRON menu but there is nothing configured or scheduled. There are no messages in the mail queue. I cancelled the booking and see no mails.

The problem seems to exist with all the existing events. I still try to figure out which change I made that caused it. I deactivated the need to be a WP user that I added recently but that is with no effect.

Then I deactivated on the event’s RSVP tab the Require approval for registration and tested again and got some mails: the blind copy of the respondent’s mail, the blind copy of the contact person’s mail and the respondent’s mail. And I guess the contact person itself got its mail too. The cancel mails are also sent.

So it has to do with the approval. We would like to approve automatically (after payment) but still get the mails for our information.

The pending mail formats have subjects but no bodies and the pending RSVP e-mails were disabled.
I enabled it and reactivated the required auto-approve after payment. Still no Contact person mail and no Respondent mail after the registration and before the payment although the booking is to find in the list of pending approvals. That means I have to use the pending section to send the mails I want to send in the main mail format?

It was not my point to use the pending mails. I just want the general mails to be sent when I activate auto-approval after payment. So far I don’t intend to use pending or update mails.

For now it is like this:
– Require approval + auto-approve after payment -> the mails that are prepared in the Contact Person Email Format and Respondent Email Format won’t be sent. The mail in Registration Paid Email Format is sent after payment to the respondent. In the whole process no mail for the contact person.

– without requiring approval -> the mails mentioned above are sent after the booking form has been sent.

Is there are chance to combine auto-approval and sending of the main mails?

Okay, great. Thanks for clarifying.

Let me explain the scenario I imagine to see if I can realize it with EME as it is:
1. There is a registration form with a kind of questionnaire, some custom fields to get more infos from the booker.
2. After the booker send the form, an email with his inputs is send to the contact person to inform about the new registration and the details of the booker
3. At the same time the booker gets an email with the confirmation, his inputs and the link to the payment page (in case he interrupts the process and will pay later)
4. Also after the sending of the form the booker gets redirected to the payment page
5. After the payment the booking is approved and one seat taken
6. The contact person gets a second email with the info about the payment
7. The booker gets a second email with the confirmation and additional info
(8. and some day in the future the booker gets a specific user role after paying to get access to special info on the website.)

And another issue that comes up with this scenario. Is there already a way to see how a booker has filled a form? Via shortcode and placeholders. So the booker can have a look again and maybe change details and the contact person has a page where he can go through the forms of his attendees.

I know the editor of the Change registration list, but there are some fields that I can’t recover. Radioboxes and checkboxes are always empty there.

Unbelievable but I’m getting where I want to be. Thank you a lot!

The mails for the contact person can’t only be configured in the settings and are like this the same for all the events, right? So far it doesn’t seem to be a complication in my case but just to be sure about that.

Thanks also for naming the possibilities and the hint to the printable view (never noticed so far)

The idea with changing by the booker was regarding to the custom fields but isn’t that necessary. Mail address and phone number are changeable because the bookers are WP users anyway.

I haven’t tried to change data on the change registration page, I just discovered by looking for the info the users fill in the form that the text fields are filled with their data but the radio and check boxes are empty. I can’t see the choice at that point. But the info is stored because available by the printable view or #_FIELDS placeholder etc.

Till now this issue or question of mine is answered. I gained some more understanding of your plugin and can use it even better. Thanks for your work and patience.

Time will come! I don’t want to make promises or big excuses instead of acting. On the two WP sites that I use EME with I haven’t yet dismissed your friendly call for donation and will keep it open to remember me every time. So monetary appreciation will come …