Events Made Easy › Forums › Generic › Mail notifications not working

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  • Mon 16 Jul 2018 at 22:51 #58195
    Anonymous
    Inactive

    Hello,

    I am having issues with the mail settings so that when somebody registers for an event, I receive a notification as well as the other person.

    I tried several times, with “debug” option on and with the request for certificates off. I have run out of what to do to make it work. Could you please help?

    Here below my current settings:

    Mail sending method
    SMTP

    SMTP host
    tls://smtp.1and1.com

    Mail sending port
    587

    Select the SMTP encryption method
    TLS

    Use SMTP authentication?
    Yes

    Verify SMTP certificates?
    Yes

    Many thanks

    Tue 17 Jul 2018 at 09:05 #58197
    Franky
    Keymaster

    First: change SMTP host tls://smtp.1and1.com to just smtp.1and1.com
    Second: activate smtp debugging in the settings and send a test message, that will tell you the base problem.
    Also: make sure your server is not blocked by a firewall when going to that mailserver, and that the certificates are valid.
    Thirdly: if you’re unsure about your settings, you should ask your provider for info, not me …

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