denied and update email don't work

[Anonymous]

Hi,
I make a multiseat, multiprice RSVP form, the confirmation mail wok well, but denied and update email don’t work. Before the change in multiprice, denied and update email work well.
I had same problem vith #_NAME. Now I set in the RSVP form #_FIRSTNAME and #_LASTNAME, could be it the problem? I tryed many solution but none of them work!
Any idea?
Thank in advance for your help.

Andrea

[Franky]

What is not working in your mails? Indeed you need to use the RSVP placeholders, see
http://www.e-dynamics.be/wordpress/category/documentation/7-placeholders/7-4-rsvp-mails/

[Anonymous]

EME does not send denied and update emails.
I saw the documentation and made many unsuccessful attempts.

Thanks for you quick answer.

Andrea

[Franky]

Then check your mailserver logs … if mails are sent when rsvp is done, then they should always be sent.
EDIT: mails are of course NOT send if the subject OR content of the mail is empty, so you might want to check your settings for those.

[Anonymous]

I’m going crazy, thanks in advance for any help
I just started with wordpress and I’m not very expert, I don’t know where to find the mail server logs. I have installed the plugin Log Emails but it does not list any email, despite the confirmation email functions perfectly.
—————————————————–
CONFIRMATION MAIL SETTING (IT IS SEND BY EME)
SUBJECT
Conferma di prenotazione all’evento ‘#_EVENTNAME’
CONTENT
Ciao #_RESPFIRSTNAME,

la tua prenotazione è confermata all’evento #_EVENTNAME di seguito i dettagli della tua prenotazione
DETTAGLI
N.#_RESPSPACES{01} Adulti (#_TOTALPRICE{01}€)
N.#_RESPSPACES{02} Minori (#_TOTALPRICE{02}€)
N.#_RESPSPACES{03} MOUNTAIN BIKE (tradizionale) FRONT (#_TOTALPRICE{03}€)
N.#_RESPSPACES{04} MOUNTAIN BIKE (tradizionale) FULL (#_TOTALPRICE{04}€)
N.#_RESPSPACES{05} E-MOUNTAIN BIKE (a pedalata assistita) FRONT (#_TOTALPRICE{05}€)
N.#_RESPSPACES{06} E-MOUNTAIN BIKE (a pedalata assistita) FULL (#_TOTALPRICE{06}€)
N.#_RESPSPACES{07} Pranzo o cena (#_TOTALPRICE{07}€)
Messaggio
#_COMMENT

Totale: #_TOTALPRICE€ da saldare in loco
———————————————
CANCELLED MAIL SETTING (IT ISN’T SEND BY EME)
SUBJECT
Cancellazione prenotazione all’evento ‘#_EVENTNAME’
CONTENT
Ciao #_RESPFIRSTNAME  #_RESPLASTNAME ,

La tua prenotazione all’evento #_EVENTNAME è stata cancellata.

DETTAGLI
N.#_RESPSPACES{01}
N.#_RESPSPACES{02}
N.#_RESPSPACES{03}
N.#_RESPSPACES{04}
N.#_RESPSPACES{05}
N.#_RESPSPACES{06}
N.#_RESPSPACES{07}

Per ulteriori informazioni non esitare a contattarci.
—————————————————————-
UPDATE MAIL SETTING (IT ISN’T SEND BY EME)
SUBJECT
Reservation for ‘#_EVENTNAME’ updated
CONTENT
Ciao #_RESPFIRSTNAME,

La tua PRENOTAZIONE per l’evento #_EVENTNAME è stata aggiornata.

[Franky]

Please check with your web provider for your mailserver logfiles. I don’t see anything wrong in your settings …

[Author]

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