English messages showing instead of translated messages

[Anonymous]

Hi Franky,

I have set up the messages to show both English and Chinese versions in the following way for “Booking recorded message”:

[:en]
Your registration has been submitted.
<br />
Please check your mailbox for the confirmation mail.
<br />
Further information will only be provided after you have confirmed your registration.
[:zh]
你的注册已经提交。
<br />
请查看你的收件箱中的确认邮件。
<br />
进一步的信息只有在你确认注册后才会提供。
[:]

I also set the email confirmation email in the following way:
Subject
[:en]Registration for '#_EVENTNAME' requires your confirmation[:zh]'#_EVENTNAME' 的预订需要你的确认。[:]

Body

[:en]
Dear #_PERSONFULLNAME,

Your request to register #_RESPSEATS seat(s) for #_EVENTNAME requires your confirmation.

<a href="#_BOOKING_CONFIRM_URL" target="_blank" rel="noopener">PLEASE CLICK ON THIS LINK TO CONFIRM!</a>

If you did not make this registration, you don't need to do anything, it will then be removed automatically.

Regards,
#_CONTACTPERSON

[:zh]
亲爱的 #_PERSONFULLNAME,
<br /><br />
你为 #_EVENTNAME 预订的 #_RESPSEATS 个座位的请求需要你的确认。 
<br /><br />
<a href="#_BOOKING_CONFIRM_URL" rel="noopener" target="_blank">请点击此链接以确认！</a>
<br /><br />
如果你没有做这个预订，你不需要做任何事情，它将被自动删除。
<br /><br />
祝安康快乐， 
#_CONTACTPERSON
[:]

But when a person registers for the Chinese course, the messages all appear in English. What am I doing wrong here? Or is there another setting that is needed to show the correct language?

[Franky]

Do you have a demo i can see? Which plugin do you use for multilingual support?

[Anonymous]

I’m using Polylang + Loco Translate. I have sent you an email with a link to the demo website.

[Franky]

The reason is that the special events page has a polylang language set, this overrides all url-language choices. A workaround (since polylang doesn’t provide a method to remove a language setting from a page):

– deactivate polylang and events made easy plugins
– remove the events pages (in all languages, also from draft and trash)
– reactivate EME (this will create a new events page without language assigned to it)
– reactivate polylang

[Anonymous]

Did as you mentioned and it is showing the translated language as intended. Thanks Franky for resolving the issue.

[Author]

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