Fix the Disconnect Between Registration Name and Cancelation Name

[Anonymous]

I am getting the error ‘There are no bookings associated to this name and e-mail’. This is happening because #_NAME (required field for cancel form) does not necessarily equate with #_NAME (in the booking form). As it is, the user can enter any name in when registering – but they need to enter the exact name when cancelling. I have people registering as Smith, or John Smith, or Smith Family, etc and then having trouble canceling because, by default, #_NAME (cancel form) loads the WP user’s last name and not the name that was registered.

Using conditional tags, it can already be determined that the WP user is logged in and registered. Is there a way to cancel based on this information? If not, is there a way to force #_NAME (booking) to something that cannot be changed (maybe the WP username) and then be able to reference that in the cancel form as well?

[Franky]

Use the EME option “require WP membership” for that event, and then it will (or should) work just fine since then the WP user id is taken as reference.

[Anonymous]

great, thanks. I will give it a try.

[Author]

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