Form not submitting with required custom fields

[Anonymous]

Hi, I’m having trouble submitting a form with custom fields.

When the custom fields are not required, the form submits without problems.

When any of the custom fields are required, I keep on getting a validation error (“Please make sure all of the following required fields are filled out correctly:”) no matter how many times I submit with all fields filled out. When the page is refreshed to show the validation error, all fields are erased except for the non-custom ones (name, email, phone, comments).

I’ve tested this out with two different sites on two different servers – same results. I’ve deactivated all other plugins – same results.

Is there something I need to check in the backend settings?

Here’s a sample form:

http://www.i2websolutions.com/events/4/seminar/

Any help would be appreciated. Thanks.

[Franky]

I can’t reproduce that here. Can you post the setting “Registration form format” ?

And the definitions of your custom fields?

Or a temp admin account so I can take a look?

[Anonymous]

REGISTRATION FORM FORMAT:

<br />

<br/ ></p>

<p><h3>REGISTRATION FORM</h3></p>

<p><h3>Contact Information</h3></p>

<p><p>Last Name<br />

#_NAME</p></p>

<p><p>First Name<br />

#_FIELD01</p></p>

<p><p>Email Address<br />

#_EMAIL</p></p>

<p><p>Phone Number<br />

#_PHONE</p></p>

<p><p>Best way to reach you?<br />

#REQ_FIELD02</p></p>

<p></p>

<p><p>Partner's Last Name<br />

#REQ_FIELD03</p></p>

<p><p>Partner's First Name<br />

#REQ_FIELD04</p></p>

<p><p>Partner's Email Address<br />

#REQ_FIELD05</p></p>

<p><p>Partner's Phone Number<br />

#REQ_FIELD06</p></p>

<p><p>Best way to reach partner?<br />

#REQ_FIELD07</p></p>

<p><p>Comments, questions or concerns:<br />

#_COMMENT</p></p>

<p><p style="display:none;">Spaces:<br />

#_SEATS</p></p>

<p><div style="clear:both;"></div></p>

<p></p>

<p><p>#_SUBMIT[REGISTER]</p><br />

</code>

FORM FIELDS:

1 First Name Text

2 Best way to reach you? DropDown Email||Phone

3 Partner's Last Name Text

4 Partner's First Name Text

5 Partner's Email Address Text

6 Partner's Phone Number Text

7 Best way to reach partner? DropDown Email||Phone

Hopefully, that's sufficient.

If you still need to access the admin, let me know.

[Franky]

You made a small error and brought my attention to a bug:

– you should use the ID of the field, not add a zero in front of it: #REQ_FIELD3 in stead of #REQ_FIELD03

– I should take this into account 🙂

So for now: change these fields to their correct ID (without leading zero) and it should be ok.

[Anonymous]

Ah ok, gotcha. In the documentation I saw the placeholder as #_FIELDxx so I assumed it had to be 2 digits. The form is working now.

By the way, when there are validation errors, I still lose the data for custom fields. I’m assuming this is expected. Would be nice if the data was saved or the validation didn’t refresh the page.

Anyway, thank you!

[Author]

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