How do I send a PDF ticket ?

[Anonymous]

I would like the concert tickets to be sent by email after payment, in PDF format.

I have indicated in the settings that the ticket should be sent in PDF and I have configured my model. This must be sent after payment. The email is sent but there is no PDF file in it…

And on the other hand, when I click on “Ticket PDF template”, in the reservations list, I get a blank page…

What to do, please?
We have our concerts in less than 3 weeks…

[Franky]

select a booking and then in the mass-action menu, select “PDF output” and your pdf template. If that doesn’t render your pdf, see if the following php extensions are installed and active:
* DOM extension
* MBString extension
* php-font-lib
* php-svg-lib
And make sure to use php 7.4 or newer

[Anonymous]

Thanks, Franky.
PDF Output : ok. I had to choose the model… Oupsss…
But sending the PDF ticket in the email, it still doesn’t work…

[Franky]

When sending tickets, these get generated and stored in wp-content/uploads/events-made-easy/… , so make sure nothing is preventing write access to that dir (like a security plugin, or selinux, apparmor, …)

[Anonymous]

Is 705 correct ?

[Franky]

If 705 are permissions, they are never correct. Should be 755, or 750 or 700
Next, selinux and/or apparmor might block things too, or a security plugin. Check with your provider for any errors in the apache/php logs

[Anonymous]

I just changed the permissions to 755, it works. Thanks very much.

[Franky]

Glad it works!

[Author]

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