Mail notifications not working

[Anonymous]

Hello,

I am having issues with the mail settings so that when somebody registers for an event, I receive a notification as well as the other person.

I tried several times, with “debug” option on and with the request for certificates off. I have run out of what to do to make it work. Could you please help?

Here below my current settings:

Mail sending method
SMTP

SMTP host
tls://smtp.1and1.com

Mail sending port
587

Select the SMTP encryption method
TLS

Use SMTP authentication?
Yes

Verify SMTP certificates?
Yes

Many thanks

[Franky]

First: change SMTP host tls://smtp.1and1.com to just smtp.1and1.com
Second: activate smtp debugging in the settings and send a test message, that will tell you the base problem.
Also: make sure your server is not blocked by a firewall when going to that mailserver, and that the certificates are valid.
Thirdly: if you’re unsure about your settings, you should ask your provider for info, not me …

[Author]

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