No email on cancelled bookings

[Anonymous]

Greetings!

I have a problem with the email notifications when a user cancel a booking. Since a few weeks back they are no longer sent out/received, not by the contact person and also not by the person making the cancelling.

I’ve not been able to find any setting for notifications to the cancellings specifically.

Any idea what could be causing this? (the notifications on bookings are being sent as usual)

Best regards
Simon

[Franky]

So we know that it is not the mail settings, that is a good thing 🙂
I assume the cancel is done via the frontend. Is there anything in the webserver logfiles concerning warnings/errors? Anything in the mailserver logfiles when a cancellation is done (this might need the aid of your hosting provider)?

[Anonymous]

I’ve got the same problem.

The first two emails (one to the booker, one to the admin) confirming the booking work, but when cancelling the booking via admin panel no email is sent.

[Franky]

I just verified the code, and it seems that the mail is only sent if the event requires approval. I’m not saying that is correct, but if you set the event to require approval, then it should all work.
Check also this change that should fix this:
https://plugins.trac.wordpress.org/changeset/1677766/

[Anonymous]

Thanks a lot, Franky! I used the code you linked and it works like a charm!

[Author]

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