No multiseat count in email

[Anonymous]

Hi,

I set up a multiprice event and I want the total number of reservations per seat category to display in the ‘booking received’ email.
I tried #_RESERVEDSEATS{xx}, #_BOOKEDSEATS{xx}, #_APPROVEDSPACES{xx} and #_APPROVEDSEATS{xx} but all return 0 booked seats.
Without the {xx} part all codes work, but I need the numbers per category, not just totals.

According to the docs these placeholders should be available in emails, but maybe I’m missing something. Any ideas?

Thanks in advance.
Leo

[Franky]

By what did you replace “xx”? I just tried this here in my mails for a multiprice event and it works fine:

You have successfully reserved #_RESPSPACES{1} and  #_RESPSPACES{2} space(s) for #_EVENTNAME.
I have #_RESERVEDSEATS{1}, #_BOOKEDSEATS{1}, #_APPROVEDSPACES{1} and #_APPROVEDSEATS{1}
I have #_RESERVEDSEATS{2}, #_BOOKEDSEATS{2}, #_APPROVEDSPACES{2} and #_APPROVEDSEATS{2}

[Anonymous]

Sorry for my late response, I forgot to select the email notification checkbox so I thought there was no reply… 😐

I had used the numbered notation, so that’s not the issue. But in today’s test suddenly the correct numbers appeared in the mail!
The difference would be that in the meantime I have added numbers for available seats per category. Could it be that booked seats per category are only calculated when a limit has been set?

Thanks for your prompt response!

[Franky]

I’d need to check the code. Do you mean that before today you only had 1 seat category and more than one price category? Can you explain what you had filled out before today?

[Anonymous]

Until today I had set 8 price categories in the ‘Price’ box, and 8 corresponding numbers in ‘Max number of seats to book’.
Today I added 8 numbers in the ‘Seats’ box to set available seats per category.

Reservations and booking form have been working fine all along, so I assume all had been entered correctly.

Obviously, I’m working on a site under development, so more things changed, but nothing (I can think of) related to this functionality.

[Franky]

Ok, found the issue: for the mentioned placeholders I checked if the seats were in multi-notation. This check has now been removed (will be in the next version), so you’ll no longer encounter that problem then.

[Anonymous]

Great, thanks again for your help and action!

cheers, Leo

[Author]

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