Paypal not updating pending seats

[Anonymous]

I am also using Paypal gateway for my events. When a customer does not choose Paypal at the time of booking, their RSVP email includes a link back to the payment gateway.

Payments that are being received after the initial booking are not changing the PAID status in EME. Thus keeping the booking “pending” and leaving the seat available for over-booking.

Is this something that you can adjust or will I need to manually update the reservation(s) when I receive the Paypal receipt notification?

[Franky]

(I split this topic, please don’t hijack other threads).
Are you saying that if they pay at registration time via aypal, the seats are set to “paid”?
Because the code used is the same (the form is being generated by the same code).
Is the amount indicated the correct one? If so, do you see any ’eme_eventAction=’paypal_notification’ lines in your webserver logfiles?
Is the paypal receipt indicating the payment id (as item_number) and the event name (as item_name)?
If all seems ok, I think you should also contact paypal for support, to check if they see anything on their side at the moment of payment.

[Anonymous]

I am sorry. The two subjects seemed similar but I can see how they are not.

I reviewed the RSVP email and found that I have the wrong code for redirecting them to payment after reservation. This was for customers who signed up but have not paid. I send them reminders if the event is filling and I need them to confirm.

This is the code I have been using.
Dear #_RESPNAME,

Your request to reserve #_RESPSPACES space(s) for #_EVENTNAME on #m/#d/#Y has been received.

If you have not already done so, please contact us to make payment. You can also make your payment via PayPal by following this link: #_PAYMENT_URL

Your space will be confirmed at time of payment.

We look forward to seeing you!

#_CONTACTPERSON

When I tried to verify that link from a test email, it did not take me back to a payment gateway.

I am not sure what is happening with the Paypal. It appears to be one customer in particular that it is not updating payment on. I’m curious if it is something in her account settings.

I will look into it further and see if it has or has not affected other reservations. Hers was the only one brought to my attention.

In the meantime, could you provide me with the code/link I should be using in their RSVP email to direct them to make a Paypal payment after leaving their registration page?

[Franky]

#_PAYMENT_URL is the correct one. What is an example url being generated?

[Anonymous]

Thanks. The payment URL was working correctly. I was clicking on a past event and that is why nothing was appearing.

[Author]

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